But sometimes, things go wrong. Here's how we can make it right:
Ruthie Murray Studio Jewelry is made with care and attention to detail. If you feel you have received a defective item, please contact me at info[at]ruthiemurray.com and I will be happy to help. Jewelry repairs due to wear and tear are most efficiently and economically handled by your local jewelry repair shop.
Should you need to make a return, I will provide a refund for items sent back to the studio within fourteen days - please email me at info[at]ruthiemurray.com for the appropriate shipping address. Buyer pays for return shipping. For items received at the studio between fourteen and sixty days, I will issue a credit toward a future purchase. After sixty days, sales are final. All returned items must be in salable condition in original packaging. If you have special circumstances, please contact me, and I will do everything I can to help resolve your issue.